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| Activities: |
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Obtain offshore knowledge |
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Interview clients and lead group workshops |
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Conduct India-based research and data collection |
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Analyze and develop recommendations |
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Deliverables: |
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Offshorability evaluation |
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Management buy-in |
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Prioritization of offshorable activities |
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Offshoring model selection |
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Preliminary offshoring plan, cost benefit analysis, risk mitigation approaches |
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| Activities: |
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Execute RFI/RFP process |
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Conduct due diligence vendor/site visits, negotiate appropriate contracts |
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Create transition plan |
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Set up the team, services, vendors |
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Migrate operations |
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Deliverables: |
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Establishment of the location, organization,
infrastructure |
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Migration of people, processes, systems |
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Detailed operating plan with milestones, costs and savings |
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| Activities: |
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Manage on an ongoing basis |
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Establish performance metrics over time |
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Monitor performance |
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Stabilize operations |
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Improve operations |
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Deliverables: |
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Performance metrics |
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Retention of talent |
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Scaling up of operations |
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Continuous improvement of performance |
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