Activities |
| Conduct client interviews |
| Conduct India-based research |
| Analyze and develop recommendations |
|
| Create transition plan |
| Setup project team, setup services and select vendors |
| Select location and facilities |
| Recruit and train personnel |
|
| Manage on an ongoing basis |
| Establish performance metrics over time |
| Monitor Performance |
| Stabilize and improve operations |
|
Deliverables |
| Offshorability evaluation |
| Prioritization of activities |
| Offshoring plan with costs, risks vs benefits |
| Management buy-in |
| Preliminary budget |
|
| Established office with location, infrastructure and people |
| Migration of processes as per plan |
| Detailed operating plan with milestones, costs and savings |
|
| Performance Metrics |
| Retention of talent |
| Scaling up of operations |
| Continuous improvement of performance |
|
